Discover CuCo

CuCo Creative is an integrated branding, strategic, digital agency based in in the sunny Silicon South of Bournemouth, Dorset. We provide creative marketing and advertising solutions to the South Coast, stretching as far as London, UK! CuCo are members of the DBA and are both an RAR recommended and awarded agency. We are also a D&AD accredited marketing, digital, design, and branding agency! Our team are experts in delivering integrated marketing campaigns in all areas of branding, advertising, marketing, digital, E-commerce, design, web design & development, and WordPress, and offer a strategic approach to marketing consultancy.

Our creative marketing and design teams work together to delver a wide range of website development skills and a variety of marketing projects for your brand. Our digital services include web design, search engine optimisation (SEO), HTML emails & email marketing, Google Adwords/pay per click (PPC), database driven websites, content management systems (CMS), social media management, WordPress websites and E-commerce websites.

CuCo are also a creative print management agency, offering a full colour lithographic through short run or personalised digital printing services. We are experts in paper stocks, print finishes, folding techniques and FSC printing. Whether it is rolling out your new brand across creative marketing collateral, print advertising, business cards, business stationary (letterheads and comp slips), packaging, point of sale (POS), brochures, leaflets, flyers, or making your brand come to life with illustration or photography, CuCo are the perfect integrated branding and marketing partner for the South West, without heavy London agency fees.

Our team are passionate about driving sales through creative marketing solutions, so whether your business needs to generate new leads, a brand refresh, or a website improvement, get in touch with us here at CuCo!

Whatever your marketing or advertising requirements may be, CuCo Creative have the branding expertise and marketing knowledge and experience to produce your next marketing campaign! Whatever your budget or your location, call CuCo today on 01202 911959 to discuss your brand!

 

we are social

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This simple feature takes 5 minutes to set-up and improves your Facebook customer service forever

Social media platforms like Facebook and Twitter give brands the unique opportunity to be in constant contact with their audience, and research shows that more than 53% of customers now expect 24/7 reaction from their favourite brands.

Some brands, for example Gymshark, have specific customer service ‘Help’ accounts separate from their main brand account that deal exclusively with customer enquiries. An excellent example of Customer Service ‘done right’, not only does the Gymshark help Account retweet their customers complimenting their customer service, they also post when specific products are back in stock, and thank customers for their patience when they are taking slightly longer than usual to respond to enquiries, explaining the reason why.

 

 

 

Clearly swift customer service is valued by consumers and one of the worst things a brand can do is not reply to a message.

But can your social media team always be available to reply instantly? Probably not.

That’s why Facebook rolled out a new feature to page admins and editors called ‘Instant Reply.’ Just like automated ‘out of office’ email messaging, businesses can now set an automatic message to be sent out when they are unable to monitor their Facebook account.

Not only is this a great way to offer an instant warm welcome to customers when they send a Facebook message, but it also provides them with an immediate reaction (if an automated one).

 

Why is this important?

When a customer contacts a brand via Facebook, they typically receive a delayed response. The ‘Instant Reply’ feature allows brands to set a fixed message that is automatically sent as a reply to all messages. This predetermined message can provide information on opening hours or perhaps a contact number or email address for urgent enquiries. This offers a more friendly customer experience and gives the impression that a brand really cares about it’s customers.

 

 

Out of business hours

Facebook also provides businesses with an option to send this automatic reply to messages received outside of their normal business hours – which would then be disabled during open hours. This feature can prevent any customers messages being ignored during the evenings and weekends when the business may be closed.

It takes 5 minutes to set-up but Facebook Instant Reply can make a big difference to your Customer Service.

Need some more advice on managing your brands social media channels? Here at CuCo, our team have expertise in account handling for client’s social media accounts! Give us a call today on 01202 911959 or drop us a line at email hidden; JavaScript is required – we’d love to chat about how we could help you and your brand succeed online!

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looking for some creative inspiration?

Call us on 01202 911959 or email hello@cucocreative.co.uk