At CuCo, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we
We’re CuCo Creative Ltd a registered company (no. 06665085). The registered address is c/o Intouch Accounting, Suite 1 Second Floor, Everdene House, Bournemouth, BH7 7DU.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services via our form on our contact page.
What type of information is collected from you?
The personal information we collect might include your name, email address, IP address, and your phone number (if you provide it). We also collect information regarding what pages are accessed and when but we are unable to link this to you personally.
How is your information used?
We may use your information to:
- to respond to you when you email us;
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested or that may be of interest to you. These may include news about what we have been up to;
- process a job application.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will only contact you for marketing purposes by email if we have entered into any service contract or have spoken at length about negotiating a service contract – as is allowed for under current PECR legislation.
No personal information is store in our websites logs all communications are sent directly from the site to us via traditional email and only authorized staff have access to these.
The only data stored in our websites logs are IP addresses but that piece of information does not directly identify a person as we collected no other data alongside it. Plus we have no legal means of obtaining sufficient additional data to make such a link – therefore an IP address on it’s own is not classed as personal data and thus is not covered by GDPR.
Who has access to your information?
Only CuCo will have access to your information you send us directly. We will not sell or rent your information to third parties. We will not share your information with third parties for any purposes including marketing.
If you leave a comment on our site, the information you provide will be passed though a third party to check if it is spam or not.
You have a choice about whether or not you wish to receive information from us. If we have entered into any service contract or have spoken at length about negotiating a service contract – and you do not want to receive direct marketing communications from us about the services we offer, then you can opt-out of these communications by using the links in all communications to update your preferences. Or you can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01202 911 959.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:firstname.lastname@example.org, or telephone on 01202 911 959. You also have the right to ask for a copy of the information CuCo hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in your web browser, meaning the connection between you and the server is secure.
Non-sensitive details (sent via email forms) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will severely harm our business, we will no longer be able to track visits to our website, see what the most popular pages are or devices looking at our website, it will be the equivalent of running a sweet shop, blindfolded with no stock-taking facility available.
By using and browsing the CuCo website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the site, all performance cookies will not be activated.
What cookies do CuCo use?
Broadly, there are 2 types of cookie we use:
- Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
The table below list the cookies we use and will set regardless of your acceptance of our cookie message, these cookies are seen as essential to the running of the website, without them, desktop, mobile and tablet devices will not display the images properly.
Strictly necessary cookies:
|Cookie Name||Description||Used for|
|Remembers if you accepted cookies or not||six months|
|If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option). All cookies starting with |
|A security and firewall plugin. Helps in the prevension of the site being hacked.||1 day|
|A plugin to optimise the page speed / loading of the website. The cookie help to notify the site if the cache has been refreshed since you last visited, if so it will force the page to refresh reather than using your cached version of the site.||1 year|
|Cookie Name||Description||Used for|
|We use Google Analytics to allow us to analyse the traffic to our site and to review a number of statistics regarding our visitors. (Further information on the data they collect is available here).||2 years|
|We use Matomo Analytics to allow us to analyse the traffic to our site and to review a number of statistics regarding our visitors.||1 year|
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2018.